Frequently Asked Questions

Everything you need to know about bringing Vernal into your home.

What materials are used in Vernal furniture?

We prioritize sustainability and durability, using FSC-certified hardwoods, organic textiles, and non-toxic finishes to ensure your home remains safe and beautiful.

How long does shipping take for home decor items?

Standard shipping typically takes 5-7 business days. For larger furniture pieces, our white-glove delivery service usually arrives within 2-3 weeks depending on your location.

What is your return policy?

We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original condition.

Do you offer assembly services?

Yes, many of our larger items include optional white-glove delivery which features professional assembly and removal of all packaging materials.

How can I track my order?

Once your order ships, you will receive an email with a tracking link. You can also monitor your status directly through the 'Order History' section of your Vernal account.

Are your products covered by a warranty?

All Vernal furniture pieces come with a limited 5-year warranty covering manufacturing defects and structural integrity under normal residential use.